The Closest Observers of Care: Learning from the Diverse Voices of our Patients and Families

Sunday, April 30, 2023

11:00 AM – 12:30 PM ET

Location: Convention Center: 141

CE: Live CME: 1.50

Leader(s)

NB

Naomi Bardach, MD MAS (she/her/hers)

Professor of Pediatrics and Health Policy
Pediatrics
UCSF Benioff Children's Hospital San Francisco
SF, California, United States

Co-Leader(s)

Alisa Khan, MD, MPH

Pediatric Hospitalist / Assistant Professor
Pediatrics
Boston Children's Hospital/Harvard Medical School/
Boston, Massachusetts, United States
AS

Anjana Sharma, MD, MAS (she/her/hers)

Assistant Professor of Family & Community Medicine
University of California, San Francisco, School of Medicine
San Francisco, California, United States
GR

Glenn Rosenbluth, MD

Professor of Pediatrics
University of California, San Francisco, School of Medicine
San Francisco, California, United States

Disclosure(s):

Naomi S. Bardach, MD MAS: No financial relationships to disclose

Alisa Khan, MD, MPH: I do not have any relevant financial / non-financial relationships with any proprietary interests.

Anjana E. Sharma, MD, MAS: No financial relationships to disclose

Glenn Rosenbluth, MD: No financial relationships to disclose

Workshop

Description: This workshop is intended for those interested in gathering patient and family observations of care to inform quality and safety efforts, with a specific focus on ensuring equity and representation in those efforts. Workshop leaders from UCSF and Boston Children’s will share their experience and learnings from gathering these observations across multiple hospital types (tertiary care and community) and hospital units (medical surgical, hematology-oncology, bone marrow transplant, PICU, transitional unit, NICU, well baby, complex care). The interactive components of the workshop will include small group discussions as well as a planning worksheet to complete over the course of the workshop. The worksheet guides key decision-making processes for tailoring efforts to individual organizations, so participants have a tangible product at the end of the workshop for a potential approach at their home institution.

Learning Objectives:

Describe approaches to eliciting and collecting patient and family observations of care regarding quality and safety, with attention to ensuring diversity and representation.
Analyze the pros and cons to different approaches to collecting patient and family observations, with attention to ensuring diversity and representation.
Apply what they have learned to create a plan for eliciting and collecting patient and family observations and then use the observations to address local needs at their own institution.